About Ryokan Genetique
What are your operating hours?
Ryokan Genetique Cat Boarding Hotel is open strictly on appointment basis. Appointment starts from 12pm to last appointment at 930pm daily subject to availability of appointment slots. Kindly WA us at 86170470 in advance to book an appointment.
However, we have staff 24/7 at the cat boarding hotel to care for your beloved furbabies at all time.
Are you open on public holidays?
We are open 365 days all year round, strictly on appointment basis only, from 12pm to 9.30pm last appointment subject to availability of appointment slots.Kindly WA us at 86170470 in advance to book an appointment.
However, we have 24/7 staff at our cat boarding hotel to care for your beloved furbabies at all time.
Tell me about your rates.
Rates for our suites starts from $55 per night! Check out our price comparison here
What is included in the boarding fee?
- Customise feeding time (Please provide us with clear written instructions)
- Daily photos/videos updates
- Daily housekeeping and disinfection
- Daily interaction time
- General cat maintenance such as brushing of coat for long fur cats every 3 days
Extra Services if Required:
- Brushing of coat on top of every 3 days thats included - Additional $2 per brushing
- Brushing of teeth - Additional $5 per brushing
- Feeding of medication/supplements/cleaning of wound - Additional $5 per day
Bookings and Payments
I want to visit Ryokan Genetique before booking
Yes, you can visit us by scheduling an appointment. Please visit here to make a appointment or WA us directly at 86170470.
Making a reservation
What is your mode of payment and payment terms/process like?
Customer pays cash via PayNow transfer to our company’s UEN number 202213100W. We also partner with Pace who will provide our customers with installment plans.
How do i know if my reservation is confirmed?
After making payment to our company’s UEN number 202213100W. One of our team members will contact you via email within the next 48 hours to provide further assistance with the onboarding process.
An email will also be sent with all the boarding agreement and term & condition for you to sign.
I need to cancel or amend my reservation
- Bookings may be cancelled up to 5 days before the date of arrival.
- There shall be no refunds on voluntary or involuntary, partial or uncompleted stays at Ryokan Genetique.
- There shall be no refunds on early checkouts regardless of the reason for the early checkout.
- If your cat is found to be unsuitable for boarding prior to or after confirmation of your booking 5 days before the day of physical check-in, we will do a full refund.
- All refunds are in the form of credits for future use at Ryokan Genetique Cat Boarding Hotel.
If your cat is found to be unsuitable for boarding at the point of check in, only 50% of the full payment will be refunded in credits. Thus, we seek your kind cooperation in ensuring that your cat is compliant with our boarding requirements.
Cat Boarding Preparation
What to bring for my cat's hotel stay?
Take a look at our cat boarding preparation for your cat boarding stay with you.
I need transportation for my cat!
We provide transportation from $60 for one way and $120 for two-way regardless of number of cats. Contact us for more information here.
If my cat fails the inspection at the hotel
If your cat is found to be unsuitable for boarding at the point of check in, only 50% of the full payment will be refunded in credits. Thus, we seek your kind cooperation in ensuring that your cat is compliant with our boarding requirements